Refund Policy
We love our products and hope you do too; however, if you are not happy with your order we are here to help!
To be eligible for a return, your item must have been delivered within 30 days and be unused, unwashed in the same saleable condition as you have received it, including original packaging and tags. Any items returned after 30 days or in poor or used condition will not be refunded.
To complete your return, please email us at info@braleche.com using RETURN as the subject of the email.
Please include the following in your email:
- your customer order number; and
- whether you would like a refund, exchange or credit note.
Unfortunately we currently cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package. Additionally, any duties and taxes incurred must be paid by the customer in advance. We reserve the right to reject and return to sender any parcels with charges, or to deduct the amount from the refund due.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, subtracting any shipping costs, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that your chosen payment provider may take additional time to credit it to your account.
Shipping
To return your product, you should post your product to:
braLeche Limited, Flat 2, 37-39 West Heath Drive, NW11 7QG, London, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We currently do not offer exchanges, if you would like to try a different size please return your unwanted items for a refund and place a new order online which will be processed in the usual time frame.